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These terms and conditions govern online courses, onsite courses, public
workshops, and coaching services provided by Write Words Inc. ("Write Words") to you
as client and are incorporated into the Write Words Application. When you purchase
services from Write Words, you agree to these terms and
conditions.
Click on the link or scroll to review the document:
You agree to these terms and conditions when you purchase these services from Write Words: online courses, onsite courses, public workshops, translation service, or coaching. Write Words reserves the right to update these terms and conditions from time to time and the updated terms and conditions will govern services purchased on and after the date of the updated terms and conditions. Your continued use of Write Words services signifies your acceptance of the changes. Write Words will maintain the current terms and conditions on the Write Words website. These Terms and Conditions may be supplemented or superseded by contract for Onsite courses.
The Administrator oversees all activities governing this website and Write Words registration or inquiries. Contact: customerservice@writewordsusa.com.
You must be 17 or older to purchase Write Words’ services and Write Words will not knowingly provide services to anyone under 17 years old.
You must complete an Application for all online courses, onsite courses, public workshops, translation, and coaching services. ONLY the individual who applies for services will be provided services.
You agree to provide true, accurate, current, and complete information about yourself as requested in the Application.
When you click on the submit coaching/online/onsite application or submit coaching/online/onsite registration button on the associated web page, you acknowledge that you agree with the terms and conditions stated in this document.
Write Words will advise you when your Application has been accepted.
You must complete and review all assignments for onsite courses during the course day(s). You must submit assignments for online courses as instructed. Do not work ahead until the assignment for the current course segment is critiqued by your instructor and returned to you. Our assignment due policy does not apply to coaching or translation projects. Assignments will be normally submitted through our secure website. On rare occasions, assignments may be sent by other means with prior coordination with the instructor (facsimile, postal, FedEx, UPS, etc.).
As a service to you, Write Words provides you with access to books or materials written by Write Words or Write Words' contracted authors.
Once Write Words accepts you for an online course or assign you a writing coach or translator, Write Words will not cancel the course or project. However, extenuating circumstances (such as a personal emergency) may require Write Words to assign you a new instructor, coach, or translator.
Write Words reserves the right to cancel Public Workshops subject to our refund policy. If you are taking a Public Workshop that Write Words is hosting and Write Words has to cancel, Write Words will issue refunds in accordance with the Write Words refund policy.
If you are taking an onsite course sponsored by a federal, state, municipal, corporate, or nonprofit group, and the hosting agency cancels the course, the hosting agency will refund according to their agreement with you.
Write Words offers two certification tracks if you take our online courses: business and technical. Certification will require you to complete additional assignments in each class. Therefore, you must tell us you want certification when you register. You will pay an extra fee for certification.
If you completed these courses ONSITE after January 1, 2005, by an approved Write Words' trainer, you may also apply for certification for a fee. Contact accounting@writewordsusa.com for instructions and requirements.
To view the details for business writing or technical writing certification, click here.
To view our current certification fees, click here.
Each person applying for services with Write Words is bound by the following rules of conduct.
1). Provide Accurate Information. You agree to provide true, accurate, current, and complete information about Yourself as requested in the website's application and registration forms (this information is called "Registration Data"). Accurate records help Write Words create better sites and allow Write Words to provide you with the best possible learning experience.
2). Guard Your Password. You will receive an approval code, password, and account designation upon completing the application or registration process. You must maintain the confidentiality of your account information. And you are fully responsible for all activities that occur using your approval code, password, or account. Please notify the Administrator immediately of any unauthorized use of your approval code, password, or account.
3). Obey the Law. You agree not to use the service for illegal purposes or for the transmission of material that is unlawful, harassing, untrue and damaging to others, invasive of another's privacy, abusive, threatening, obscene, or that infringes the copyrights or intellectual property of others.
4). Misuse of Website Content. International copyright laws protect the Write Words website design, text, logo, graphics, downloadable materials, streaming videos, and software that are part of the website. Write Words prohibits the publication, sale, or redistribution of the Write Words website in any form without prior written permission.
5). Website disclaimer. You expressly understand and agree that your use of the website is solely at your risk. Write Words does NOT guarantee that the website will be uninterrupted or error-free. Write Words does not guarantee that the website services, information, or books sold will meet your expectations.
6). Any material downloaded or otherwise obtained through the use of the Write Words website is done at your own discretion and risk, and you will be solely responsible for any potential damage to your computer system or loss of data that results from the download of any such material.
Write Words does NOT provide coaching for college work below graduate level, but Write Words will assist you with your major documents. For example, you may request editing and proofreading services for your Master's Thesis or Doctoral Dissertation, but Write Words will not research, write, or rewrite it for you.
You have ten weeks (70 calendar days) to complete any Online course.
You must complete all work associated with an Onsite course within the allotted class period. If you want the optional certification or continuing education units, you cannot miss any of your onsite course hours.
Completion of Project with Writing Coach or Translator [back to top]You will negotiate a project completion date with your individual Coach or Translator.
See Technical Requirements page for complete details.
You may earn Continuing Educational Units (CEUs) from Pierce Community College for any Write Words course Onsite, Online, or Public Workshop. You will work directly with this college to receive these CEUs and pay the College’s administrative fees. Write Words will provide you with a continuing education credit application and instructions.
Write Words will communicate with you through email. If you change your email address, you must notify Write Words of your new address as soon as possible. Your failure to notify Write Words of Your new email address indicates you have dropped the course and forfeited all fees. Online clients should check your email twice a week for direction from your instructor.
Email Policy – Writing Coach or Translation Services [back to top]If you are a Writing Coach or translation services client, check your email daily during your coaching period. Write Words will assume you have received and read within 2 days of transmission any email Write Words sends to your email address as shown in the Write Words database.
Write Words may terminate your account (or any part thereof), or use of Write Words’ services for any reason, including, without limitation, if Write Words believes you have violated or acted inconsistently with the letter or spirit of these terms and conditions.
To view a summary of our fees, click here. Onsite fees include a 30 percent course cancellation fee to the host. Online fees are non-refundable. Coaching and Translation Service fees include a (US) non-refundable application fee. You may reserve a seat in a Public Workshop by paying a non-refundable charge, which will be deducted from your course fee. Translation is based on a flat, per word fee.
All matters relating to your use of Write Words services shall be governed by the laws of the United States and the state of Washington.
If you are a government, corporate, or nonprofit employee and wish to take an onsite course or Public Workshop, contact Write Words directly to see whether your organization has a contract with Write Words. Do NOT register through this site unless you want to pay for the onsite course or Public Workshop at your own expense. But DO register through this site if you wish to take an online course, or apply for a coach or translation services.
Write Words does not give grades. Write Words will comment on your writing and give you optional approaches for responses to our exercises and assignments. Write Words only provides a certificate of completion for each Online course if you successfully finish the course and associated assignments.
Write Words honors all United States federal holidays.
Write Words does NOT provide homework help. Write Words is not a tutoring service. Write Words does provide Writing Coaches to edit and proofread completed academic projects at the college level, to include your Master's Thesis or Doctoral Dissertation. Write Words will help you deal with quick turn-around times.
It is your responsibility to learn the material in the courses to your desired level of knowledge. It is not the trainer's, instructor's, or coach's duty to make you learn. Your trainer, instructor, or coach, and onsite classmates can help you, but only you can learn the material.
Write Words does NOT endorse the content of your material (written, rewritten, edited, proofread, or translated) and is NOT responsible or liable for any finished product.
Write Words will not exclude anyone from its onsite, online, coaching, or translation services because of race, color, creed, national origin, religion, gender, disability, or birthplace.
Your online instructor will correct your assignments, make suggestions for improvement, and answer your questions. You will correspond with your instructor via email. Write Words honors all United States federal holidays and allows two weeks off during the summer months for instructors, which may affect your ability to correspond or meet online during those times.
Your instructor will make suggestions and teach you a method for clear writing. Your Instructor does NOT instruct you on what specific words or phrases to use. You must have your own legal staff or publisher advise you on final wording.
In addition to professional instruction, your onsite instructor will provide you with a textbook and handouts. You may communicate with your instructor as would normally be expected in any live classroom setting, like ask questions during the lecture, or during breaks. Your instructor will make suggestions and teach you a method for clear writing.
If you wish to communicate with your onsite instructor after course completion, you must do so through the Write Words website.
If you are dissatisfied with our services for any reason, you must email your instructor, coach, or translator, with a copy to admin@writewordsusa.com, identifying the problem and your suggestions for solving it. Your instructor, coach, or translator will call you to resolve the problem. Misunderstandings occur despite the best efforts to avoid them. Voice communication is often a better choice than email for resolving those misunderstandings.
If you remain dissatisfied after discussing the matter with the instructor, Coach, or translator, Write Words will refer the matter to the CEO for mediation. Decisions by the CEO are final. If Write Words determines that Write Words cannot deliver, or has failed to deliver, academically or technically what Write Words has committed, Write Words will refund monies paid for that commitment in accordance with the refund policy.
You retain the copyright to any work you create within a course and may use it as you see fit. Write Words will not use any of your work for purposes other than for your learning.
You can pay for your course or writing coach in two ways.
1. Credit Card (Visa or MasterCard) through our website.
2. Money order or bank check by mail (post).
3. Write Words does not accept cash payment.
Federal, State, Municipal, Corporate, or Nonprofit organizations requesting Onsite courses or Public Workshops must make payment arrangements with the administrator.
Unless superseded by government, corporate, or nonprofit contract, course fees are due at application or registration, as applicable. Writing coach and translation services clients must apply, pay an application fee, and receive approval prior to registration. Online clients must apply and receive approval prior to registration. Public Workshop clients may pay at the door; however, your seat is not guaranteed unless you reserve it through this website (link).
Write Words protects access to all client contact information through a number of proven methods. Your information will not be available to web search engines or data mining processes. Write Words does not, under any circumstances, share client contact information with anyone other than Write Words staff. If your employer contacts Write Words wanting information on your participation in any Write Words course, Write Words will contact you first for your permission to relay such information.
Occasionally Write Words will offer courses open to the public at various locations. You can check the schedule to see any offered in your area. You should register early because these public courses can fill quickly. Due to room rental and refreshment costs, Write Words typically charges a higher fee for Public Workshops than for our Onsite courses. Public Workshop registrants may reserve a seat in advance by paying a non-refundable registration fee, which is deductible from the course fee.
If you have questions about Write Words services contact us or email us at customerservice@writewordsusa.com. Once you register for any of our services and need answers to specific questions, please contact your instructor, coach, or translator and include your full name and login ID in all correspondence to expedite a response.
Write Words maintains attendance and assignment completion records for our online courses for a period of four years. For Public Workshops, Write Words only keeps attendance records for two years.
Write Words uses The Gregg Reference Manual as its American preferred style manual for all academic, business, and technical projects. If you prefer Write Words' writing coaches or translators to use a different style manual, such as The Chicago Manual of Style or The Associated Press Format or specific publisher guidelines, you must mention this fact when you register for Write Words services.
Once Write Words receives payment for any Online course and provides you a password and access code, there is NO refund. If you fail to attend your online course or stop partway into the course, Write Words will NOT refund the course fee. If you decide you want to take this same course again, you must pay the full fee.
You (course host) may cancel your Onsite course NOT later than 10 working days prior to start date for a full refund. If you cancel within 10 working days prior to the start date, Write Words will deduct a 30 percent cancellation fee. If Write Words must cancel an onsite course, you will receive a full refund.
If Write Words cancels a Public Workshop, Write Words will refund all monies you have paid. If you cancel your registration within 10 working days prior to the workshop or do not attend the workshop, you forfeit the registration fee. If you paid for the entire course in advance, Write Words will refund your money less the registration fee.
If Write Words declines your application for Coaching or translation services, you will not receive a refund of the application fee. If Write Words completes a coaching project early, you may be eligible for a refund. Write Words will contact your Coach or translator to verify the exact completion date to determine your refund amount. Write Words will refund within 10 days of verification.
You will receive confirmation of your application or registration of an Online or non-sponsored Onsite course within 3 working days of our receiving your payment. Please remember that Write Words must have your money in hand before Write Words can confirm your registration. Write Words only processes and confirms registration for those Public Workshops it hosts. Otherwise, hosting agencies will handle their own course registration confirmation.
Our staff, trainers, instructors, coaches, and translators usually respond to email and uploaded assignments or projects within 1-2 business days. During very busy periods responses may take longer. You are expected to notify by email your instructor, coach, or translator when you have uploaded any documents to our secure website. When business travel or vacation will preclude Write Words’ ability to respond to email, Write Words will notify you in advance. However, Write Words won't assign you an instructor, coach, or translator who isn't reasonably available for the entire course or project period (holidays excluded).
Write Words makes every effort to ensure its products are compatible with today’s common hardware and software systems. Review the Write Words Technical Requirements. Write Words is not responsible for any technical or incompatibility problems you may experience.
Write Words may refuse to provide services to anyone or may terminate services to any client.
Though Write Words makes every effort to ensure our vendors' products will not harm your computer, Write Words will not be held liable for damage due to the use of third party software.
Your translator will review your project and Write Words will write a contract for the two of you to sign. The contract will specify cost of the service, and establish a not later than (NLT) date to complete. Often time is of the essence when completing translation services and Write Words will strive to meet the NLT date if not earlier. The contract may contain other pertinent conditions. Your translator may make suggestions for improvement in readability, grammar, and structure. You will correspond with your translator via email. Write Words honors all US federal holidays and allows two weeks vacation during the summer months for translators and staff, which may affect your ability to correspond or meet online during those times.
Translators will NOT instruct you on what specific words or phrases to use.
Transmission of Documents, Projects, or Assignments [back to top]Your documents, projects, or assignments will be normally submitted through our secure website. On rare occasions, your documents may be transmitted by other means with prior coordination between the instructor, coach or translator and you (facsimile, postal, FedEx, UPS, etc.).
You are welcome to use the materials and videos provided to you for learning. You may read, view, and print text materials for your own use. You many NOT, however, distribute, copy, or reproduce any Write Words materials or let others do so. You may NOT copy any of Write Words’ materials and incorporate them into other works. All of the Write Words products, both text and audio-video, are protected under the United States Copyright Act of 1976, as amended, and may NOT be distributed, copied, or reproduced in any form or by any means, or stored in a database or retrieval system in whole or in part without the permission of Write Words. The Write Words name and logo are licensed and protected.
You may use materials you create as part of a course or coaching project and materials you create as part of a team within an onsite course. However, you cannot use materials created by Write Words or Write Words’ associates, instructors, coaches, or translators (other than the translated product itself) without their prior written permission.
Write Words does its best to make its website efficient. However, Write Words cannot always foresee or anticipate technical problems. These problems may result in loss of data, personalization settings, or other service interruptions. For this reason, Write Words assumes no responsibility for technical failures.
Write Words reserves the right to change, temporarily or permanently, its website without notice. You agree that Write Words will not be liable to you for any modification Write Words makes to its website.
Please see our refund policy.
Your writing coach will review your project and Write Words will write a contract for the two of you to sign. The contract will specify cost of the service, and establish a not later than (NLT) date to complete. The contract may contain other pertinent conditions. Your Coach will make suggestions for improvement in readability, grammar, and structure. Your Coach will also provide limited content suggestions depending on your Coach's experience with the subject matter. You will correspond with your Coach via email. Write Words honors all US federal holidays and allows two weeks vacation during the summer months for writing coaches and staff, which may affect your ability to correspond or meet online during those times.
Coaches will make suggestions and teach you a method for clear writing. Your coach will NOT instruct you on what specific words or phrases to use. You must have your own legal staff or publisher advise you for the final wording.
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