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Business Writing in Plain Talk
VERSION: N/A
This course focuses on the writing of letters, memos, notices and other short documents sent to both employees and customers. It builds upon our one-day Writing Documents in Plain Talk class. For those who want a coached writing practice, we can provide an added half-day writing lab to the one-day course.
Key Benefits
- Save time and money by getting your document right the first time.
- Find the danger zones that hinder strong writing.
- Learn how to write so your customer will do exactly what you want.
- Discover the best macro and micro formats for any business document.
- Gain confidence as a Plain Talk writer.
Style of Instruction
Onsite: Taught by one of our instructors in a training room, using audio/visual presentations and in-class exercises.
Online: You will download text materials and instructional movies to view. You will view the materials and complete assignments at your own pace, then submit them electronically to your instructor. You may opt to meet your instructor at regular intervals in a live audio/video conference room to discuss your work.
Who Should Take this Course?
Anyone who wants to write messages their customers can plainly understand and easily act upon should attend. All public sector employees who must write readable memos and letters should attend. Although this course builds upon our Plain Talk course, anyone can quickly come up to speed through the short writing exercises.
Objective
Upon completion of the course, participants should be able to:
- Meet and greet their real customer.
- Write plainly to any customer on any subject.
- Use shorter words to get to the point.
- Write shorter sentences that stick to the point.
- Write concise paragraphs that say something to the customer.
- Write so the customer can easily scan any document.
- Choose and present the best format for business documents.
- Stay away from addictive writing danger zones.
- Use the Flesch Readability Index and writing teams to benefit you and your customer.
Course Contents
Chapter 1: Customer Text: Pass It if You Can
Chapter 2: Words: Get to the Point
Chapter 3: Sentences: Stick to the Point
Chapter 4: Paragraphs: Connect the Dots
Chapter 5: Business Formats: Link up and Send
Chapter 6: Addictive Danger Zones: Stop Going There
Writing Lab (One-day course stops here)
Power Lists
Text
Participants receive the Course Book Business Writing in Plain Talk, which includes several activities and ten short writing exercises. The added half-day writing lab provides "real time" documents to rewrite. Participants will work in writing teams and present their rewrites for critique. If asked, we can provide a computer lab for a class of 25 participants at no extra charge.
Prerequisites
To profit from this course you need to:
- Write documents in understandable English.
- Slowly review the material and complete all exercises and assignments without the help of others.
- Navigate a Web site using hypertext links (online course only).
- Send and reply to e-mail messages (online course only).
What we require of you
For the onsite class, you must show up for class on time and remain until it is completed (approximately 7-8 hours each day). You will interact with other learners, complete writing exercises, and ask questions when confused.
For the online class, you will take this course at your own pace. Although we estimate you can complete this course in 14 hours, you have up to ten weeks. If you are new to self-directed learning, you may find this style of learning fresh—and a bit frightening. You learn by doing. You alone are responsible for your own learning. That means you must have the drive and discipline to see the course through.
Before you start
- Review your own schedule to make sure you have the time to give to this learning process.
- For the onsite class you have no pre-class readings or activities.
- For the online class you need to review this document, the terms and conditions, and technical requirements to make sure that you meet all of them (see links below).
- After reading this entire description, proceed to the Register page when you are ready to sign up.
Instructor
Write Words, American Writing Services provides all instructors. For more information on our instructors, click here.
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